Privacy Policy

Last updated: October 10, 2023

Thank you for choosing Maney. At Maney (“Maney,” “we,” “us”), we deeply respect your privacy and want to ensure that you have a clear understanding of how we collect, use, and share your data. This Privacy Policy outlines our data collection practices and details your rights concerning your personal information.

This Privacy Policy is applicable when you access or use Maney’s websites, mobile applications, APIs, or associated services (collectively referred to as the “Services”). It also extends to potential customers of our digital platform and vendor services.

By making use of the Maney platform, you consent to the terms set forth in this Privacy Policy. If you do not agree with this Privacy Policy or any other agreement governing your use of the Platform, we kindly ask that you refrain from using our Services.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to MANEY, the software program provided by the Company.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Datum ClearMind Sdn Bhd, D-9-3, Level 11, Menara Uncang Emas, 85, Jln Loke Yew, 55200 Kuala Lumpur.
• Country refers to: Malaysia
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address (requires verification)
• Full official name
• Phone number (requires verification)
• Address, State, Province, ZIP/Postal code, City (requires map linking)
• Usage Data for analytics and personalization

Permissions required by Maney App

Maney App require the following permissions with the consent of the user.

• Media (Images, Voice notes, PDF) – required for communication between users, buyers, or vendors
• Location – used to record start and end location for jobs
• Device ID – Device ID is used by the authentication process to ensure persistent sessions
• Push Notifications – to provide instant notifications for job receipt and other updates

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

• Information regarding your location
• Pictures and other information from your Device’s camera and photo library
• Voice notes (if applicable)

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

1.    Types of information we collect and the methods of collection

We employ various methods to gather information about you when you engage with Maney Site. This information serves multiple purposes, including enhancing the quality and functionality of Maney Site and tailoring your user experience. The categories of personal information we may collect from you encompass:

a) Identifier

This includes information such as your name, surname, business name, email address, postal address, phone number (including mobile phone number) logo, profile photo.

b) Demographic information

This pertains to data like your age, birthdate, and gender.

c) Financial information

For certain services on our Sites, this category includes billing information and credit or debit card account information.

d) Commercial information

This includes survey responses, details of your current and prior appointments, favourite service providers, special service provider requests, passwords, contact information for people you add to or notify of your appointments through our Sites.

e) Location information

If you use our mobile application for appointment booking or payment, we collect your mobile device ID, precise location data, and the locations for service provider searches that you select.

f) Inferences regarding your preferences and other characteristics

This category encompasses assessments of the types of services you may be interested in, based on the personal information provided in points a) to e) above. You can review or edit the personal data you’ve provided to us at any time by accessing “Profile” > “Settings” > “Account Details” in the Maney Site.

We may acquire information about into how you use our website through certain technologies, such as:

g) Cookies:

When you visit our site, we use tiny data files known as “cookies.” Imagine them as helpful little tags that reside on your computer, phone, or in emails we send you. Cookies have unique IDs and serve several purposes. They help us enhance our site and make your experience smoother. For example, cookies show us which parts of our site you find interesting, count how many visits we get, and more. Importantly, we may also check information stored in cookies from Third-Party Platforms you use, but only as allowed by your agreement and privacy settings with those platforms. Any information shared with these Third-Party Platforms aligns with their terms and your privacy settings.

h) Web Beacons:

Another tool we use is called “web beacons,” which are like invisible counters. These electronic images work on our site or in our emails. Their job is to assist in delivering cookies, count site visits, help us understand how you use our site, assess the effectiveness of our campaigns, and inform us if you open and act upon our emails.

2. How We Use Information We Collect

The personal information we collect through our Maney Site is used for the purposes detailed in this Policy or disclosed to you on our Sites, or as required in connection with our services. This information may be employed for the following purposes:

a)      Registration and Usage:

When you register for or use our Maney Services or platform, or establish an account with us.

b)    Form Submissions:

When you submit any form, including, but not limited to, application forms or other forms associated with our services, whether online or in physical form.

c)     Appointment Management:

To facilitate the creation and modification of appointments made through our Maney Site.

d)    Site Enhancement:

To operate and enhance our Sites and services.

e)    Interaction:

When you engage with us through various channels, such as telephone calls (which may be recorded), written correspondence, in-person meetings, social media platforms, and emails. This includes interactions with our

customer service regarding your comments and queries.

f)       Contest Handling:

To process and deliver contest entries and rewards.

g)      Advertising:

To display relevant advertising.

h)     Communication:

To communicate with you about contests, offers, promotions, rewards, upcoming events, and other news pertaining to the services provided by Maney, our subsidiaries, affiliates, select Vendors, and other chosen partners.

i)      Data Enhancement:

To link or combine your information with other personal data acquired from third parties. This is done to better understand your requirements and offer improved services.

j)       Payment Authentication:

To authenticate your credit or debit card account information.

k)      Customization:

To comprehend your preferences and enhance, personalize, and customize your experience on our Site and services. This may include analyzing your appointment history to provide recommendations about other Vendors that may interest you.

l)       User Interaction:

To enable other users to interact with you, connect with you, or view some of your activities on the Platform. This includes informing you when another User has sent you a private message, posted a comment for you on the Platform, or connected with you using the social features on the Platform.

m)   Research and Analysis:

To conduct research, analysis, and development activities, which may encompass data analytics, surveys, service development, profiling, and the analysis of how you utilize our Services. This information is used to recommend services relevant to your interests, improve our Services, and enhance your overall customer experience.

3.    How We Share Information

a) Information shared with Service Providers

• When you book an appointment through our website, your details are shared with us and the Service Provider with whom you choose to make the appointment. This sharing is essential for ensuring your appointment happens smoothly. Think of it like sharing your details when you call, email, or visit the Service Provider’s website. If you provide your mobile number, the service provider might send you text messages related to your reservation. Besides basic details, we may share additional information collected through Third-Party Platforms or your history to enhance your experience. You can also share special preferences or comments about your appointment, which we’ll pass on to the service provider.
• We may provide service providers with summarized reports of feedback from clients. If you leave comments about a service provided on our website, these comments might be shared with the service provider. Importantly, we won’t connect your comments with identifiable information unless you choose to include your name or contact details in the comments. However, the service provider might be able to identify you based on your comments, especially if you provide personal information.
• Any information you share with a service provider when making an appointment or processing a payment through our site may be used by the service provider for its own purposes. It’s crucial to note that Maney doesn’t govern the privacy practices of service providers. If you want to know about how a service provider handles privacy, it’s best to reach out to them directly.
• you book an appointment through our website, your details are shared with us and the Service Provider with whom you choose to make the appointment. This sharing is essential for ensuring your appointment happens smoothly. Think of it like sharing your details when you call, email, or visit the Service Provider’s website. If you provide your mobile number, the service provider might send you text messages related to your reservation. Besides basic details, we may share additional information collected through Third-Party Platforms or your history to enhance your experience. You can also share special preferences or comments about your appointment, which we’ll pass on to the service provider.
• may provide service providers with summarized reports of feedback from clients. If you leave comments about a service provide on our website, these comments might be shared with the service provider. Importantly, we won’t connect your comments with identifiable information unless you choose to include your name or contact details in the comments. However, the service provider might be able to identify you based on your comments, especially if you provide personal information.
• information you share with a service provider when making an appointment or processing a payment through our site may be used by the service provider for its own purposes. It’s crucial to note that Maney doesn’t govern the privacy practices of service providers. If you want to know about how a service provider handles privacy, it’s best to reach out to them directly.

b) Payment Card Information

• When you use certain services on our website, like scheduling appointments or buying services, we might need your credit or debit card details. By providing this information, you’re giving us permission to share it with third-party payment processors. This sharing is essential for processing payments smoothly. Maney manages all payments on behalf of service providers through trusted payment gateway providers.
• If you use a credit or debit card to secure a booking, we share your card details (excluding the CW number) with our third-party payment service providers. This ensures your reservation is secured and payment is processed securely.
• We want you to feel confident about the security of your payment information. For details on how we safeguard your credit or debit card details, refer to Section: 4 the “Security of Your Personal Information” section below.
• Rest assured that every entity we share your personal information with adheres to the same level of protection outlined in this privacy policy. This commitment ensures your data is treated with the utmost care, meeting the standards required by Maney Sdn Bhd.
• Your trust in Maney is valuable, and we prioritize the security and privacy of your information throughout every transaction. If you have any concerns or questions about your data security, please refer to the provided section or reach out to us.

c) Sharing on Social Media

• Your trust in Maney is valuable, and we prioritize the security and privacy of your information throughout every transaction. If you have any concerns or questions about your data security, please refer to the provided section or reach out to us. Our site lets you connect and share your activities, comments, and content on Third-Party Platforms like Facebook or Instagram. You can also connect with us on platforms where Maney has a presence. While this adds a social aspect to your experience, please be mindful of your privacy and the privacy of others. We can’t control the privacy or security of information you choose to make public or share on these platforms. Additionally, we don’t control the privacy practices of Third-Party Platforms. If you want to know more, reach out to those platforms directly.

d) Sharing with Others

Here’s how we handle sharing your information:

i)      With Your Authorization:

• you permit us, we may share your information with third parties, like the service providers where you make appointments, for their marketing purposes. Their privacy policies will apply.

ii)     With Our Partners:

• may share your information with affiliates, service providers, and consultants, who assist us in various capacities, as outlined in our Privacy Policy.

iii)   For Payment Processing:

As explained in the “Payment Card Information” section, we share your credit or debit card details with third parties for secure payment processing.

iv)   For Service Improvement:

Aggregated statistical data is shared to enhance our site’s services.

v)     With Service Providers:

• parties helping us with data collection, reporting, analytics, and relevant marketing messages may access your information. Their use is subject to their own privacy policies.

vi)   No Selling of Personal Information:

• don’t sell your personal information to third parties.

vii)  Legal Compliance and Emergency Situations:

• may disclose your information to comply with laws, respond to legal requests, protect our rights and property, or in emergencies to ensure personal safety.

viii) Business Transaction:

• there’s a business transition, like a merger or acquisition, your information may be transferred to another company.

ix)   Aggregated or non-identifiable Information:

• may share non-identifiable information with third parties for various purposes.

4. Security of Your Personal Information

a) At Maney, safeguarding your personal information is a top priority. We take reasonable steps to prevent loss, misuse, unauthorized access, and other potential risks. Here’s how:

i)Encryption Technology:

When transmitting credit or debit card details through our site, we use encryption technology, like Secure Sockets Layer (SSL), to ensure protection.

ii)No Direct Storage:

Importantly, Maney doesn’t store your credit or debit card account information directly. We prioritize the security and confidentiality of this sensitive data.

iii)Third-Party Agreement:

Our agreements with third parties handling your card information require them to maintain its security and confidentiality.

However, while we employ robust security measures, we can’t guarantee absolute security. There’s a minimal risk that transmissions or personal information may face unauthorized access. In such cases, beyond our control, we assume no liability.

b) Your Role in Security:

You play a crucial role in keeping your information secure:  

i)Confidential Information:

Never share your user name, password, or other security details associated with your Maney account with anyone.

ii)Authorized Access:

If instructions are received using your user name and password, we consider it authorized by you. Ensure your login details are known only to you.

5. Your Personal Information, Your Rights

At Maney, we believe in transparency and respect for your rights regarding your personal information. Here’s a breakdown of what you’re entitled to:

a)              Right to Information

i)You have the right to know the categories and specific pieces of personal information collected about you in the last 12 months.

ii)     You can request information on the sources, purposes, and categories of third parties with whom we share your information.

iii)   You also have the right to know if your personal information has been disclosed for business purposes.

b) Right to Update:

You can update your personal information to ensure it stays accurate and relevant.

c) Right to Deletion:

• have the right to request the deletion of your personal information, with certain exceptions as per applicable law.

d) Non-Discrimination:

You won’t face discrimination for exercising your rights. Your service quality and pricing won’t change unless related to the value provided to Maney by your data.

e) How to Exercise Your Rights: erify your identity before responding.

f) Additional Rights:

i)You can update or remove financial account information.

ii) your Maney account anytime.

6. Your Control, Your Choices: Managing your information with Maney

1.Email Preferences:

You can opt out of receiving promotional emails by following the instructions in those emails. Even if you opt out, non-promotional emails about your Maney account or our ongoing business relations may still be sent.

2.Contact Preferences:

For any changes to your contact preferences or information, including opting out of sharing your personal information with third parties, send your requests to our contact information provided below.

i.    Cookie Management

Adjust your cookie settings based on your preferences. Most web browsers are set to accept cookies by default, but you can choose to remove or reject them. Note that this may impact certain features or services on our Sites.

ii.    Location Services:

If you’re a Maney application user, review and edit your consents at any time by navigating to “Profile” > “Settings” > “Maney App” > “Consent to Receiving Messages” within the Maney application.

If you prefer not to share your location, most mobile devices allow you to turn off location services. Contact your mobile service carrier or device manufacturer for guidance. Keep in mind that disabling location services may affect certain features or services on our Sites.

• have the right to request the erasure of your personal data from the Maney website. Submit such requests to help@maney.app

7. Protection of Children’s Privacy

Our platform, designed for a diverse audience, is not intended for individuals under the age of 18. We do not knowingly gather personal information from children in this age group through our platform. If you suspect that a child under 18 has submitted personal information to us, kindly reach out using the contact details provided in the “How to Reach Maney” section of this Website Privacy Notice. Your cooperation in ensuring the privacy and safety of children is appreciated

8. How to Reach Maney

For inquiries about accessing, modifying, or deleting your personal information, we’re here to assist. Reach out through these channels:

§ Visit our website.

§ Email us at help@maney.app

§ Address: Maney Sdn Bhd, D-9-3, Level 11, Menara Uncang Emas, 85 Jalan Loke Yew, 55200 Kuala Lumpur. Malaysia.

§ Call our dedicated customer support at +60 3 2711 9319