FAQ

What is Maney?
A: Maney is a service marketplace for all your service needs. Maney is a web based with mobile app version platform that makes it easier for every user to manage their service requests, booking appointments, and payments. With a few easy steps users can have bookings confirmed while saving time and money.

Is it Free?
A: Yes, Maney only charges a fee when a job is completed.

What is Business Verification?
A: All our service providers are required to provide proof of Business Ownership, Years in Business and Company Address.

I can’t find the service I am looking for, anything that you can do?
A: We are currently accepting suggestions on services and you can let us know on how we can help to bring more services to serve you better.

How can I cancel / reschedule bookings?
A: Once the booking is paid and confirmed it will be considered an official booking. You can still cancel or reschedule the booking within the cooling period by accessing the bookings menu. Please alert us if you have difficulties in performing the changes.

Can I trust the service providers?
A: All service providers are verified and the amount paid will only be released after the booking is completed.

How to join Maney?
A: You can sign up and book for service of your interest. Also if you are interested to offer your services here, you can apply for a Business Account. For more information, please click here > maney.app/early-access

What is Cooling and Lock Period?
A: The Cooling Period is the time between booking and the lock period. If the lock period overlaps with the cooling period, the shorter of the two periods applies.
The Lock Period is a set period before the booked time, usually 24 hours, but it can be different depending on the service. Buyers has a minimum cooling period of 15 minutes to cancel the service without incurring any charges.

Is my Payment in Maney secure?
A: Our site uses a third-party payment gateway to process all payments. This means that when you make a purchase on our site, your payment information is not stored on our servers. Instead, it is sent to the payment gateway’s servers for processing. This is a more secure way to handle payment data, as it reduces the risk of your information being compromised in the event of a data breach.

The payment gateway is a trusted third-party company that specializes in processing online payments. They have a wide range of security measures in place to protect your payment information, including encryption and fraud detection.

Once your payment has been processed, the payment gateway will send us a confirmation. We will then fulfil your order or provide you with the service that you have purchased. We do not store any of your payment-related data on our servers. This includes your credit card number, expiration date, and CVV code. This information is only stored on the payment gateway’s servers.

If you have any questions about how we handle your payment information, please do not hesitate to contact us.

Here are some of the benefits of using a third-party payment gateway:

Security: Third-party payment gateways have the expertise and resources to implement the latest security measures to protect your payment data.
Compliance: Third-party payment gateways can help you to comply with industry regulations, such as PCI DSS.
Convenience: Third-party payment gateways support a wide range of payment methods, making it easier for your customers to pay for your products and services.
Scalability: Third-party payment gateways can handle large volumes of transactions, so you can ensure the marketplace can handle the traffic for your payment processing.

We are committed to protecting your privacy and security. By using a third-party payment gateway, we can ensure that your payment information is handled in a safe and secure manner.